Robert A Cerio

635 Seguin Street

New Orleans, LA 70114

E-Mail- robert_cerio@msn.com

Education:
Brooklyn Technical High School- Aerospace Engineering curriculum.
Graduated 6/88.
University of New Orleans- Communications Curriculum, English and Animation minors.
Attended 7/94-6/2000

Work History

New Orleans Steamboat Company, Convention Hospitality Services Division 4/99-present
Position: Ticket sales, Customer Service, On-site Concierge, Information specialist.
Supervisor: Vicki Noel, Manager, Convention Hospitality Services
Duties included: Tourist information in the French Quarter of New Orleans, Ticket Sales, Daily accounting. Responsible for smooth day-to-day operation of tourist information booth at 500 Decatur street. Also provided proffesional on-site concierge service for neumerous conventions. Secondary duties included daily kiosk maintenance and ombudsman.

New Orleans Steamboat Company, Group Sales Division 2/2001-8/2001
Position: Group sales/ Special events Represenitative.
Supervisor: Shannon Hamm, Group Sales Manager
Duties included: Customer service, Telephone/Online sales and reservations, Customer Service, Special event planning, Wedding planning, Daily accounting, Filing.

Department of Student Housing, University of New Orleans 6/95-present
Position: Resident Assistant, Head Resident.
Supervisors: Margret Vinti, Director of Student Housing; Corey Cole, Residence Hall Manager
Duties included: crisis response for a building of over 500 residents, crisis management, peer counseling, staff training, and special event coordination and management. Secondary duties as ombudsman, Customer service, and campus information resource. Also responsible for department web site.

Loggerhead Auto Supply 9/88-12/93
Position: Manager
Supervisor: Russell Bogen, Entrepenuer
Duties included: Management of retail automotive aftermarket store, Nightly accounting, Customer service, Inventory control, staff training and management. Also store representitive at product shows.

References
Refrences are available upon request.

Computer skills:
HTML, JavaScript, Microsoft word, Wordperfect 6.0, Lotus, Excel, Pagemaker 6.0, Quark, 3DMax, MCXpress, and Freehand 7.0.

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